The Telecom Regulatory Authority of India (TRAI) has released the latest numbers on mobile phone usage in India. Although the overall numbers show an increase because of record growth, the average usage per customer has fallen on both fronts: voice calls and SMS. The SMS usage per subscriber has fallen 11% for GSM and 15% for CDMA operators. In essence, Indians are talking less and texting less too.
This needs a little perspective. An average GSM user in India now sends about 32 SMSs per month instead of 35 sent earlier. The world average of the 2 billion active users of SMS texting is about 2 SMS per day. The Minute of Usage in India may have come down, but it is still the second highest in the world, next only to USA.
Inspite of eye-popping growth (217 million subscribers by Oct 2007), barely 23% of the population owns a phone. So, there is a vast amount of potential there. In 2007, mobile Value Added Services (VAS) generated $926 Million, which is still barely 7% of the total telecom revenues for Indian operators. Most of these services are provided through SMS, IVR and WAP. SMS of all types (P2P, A2P and P2A) contributed to over 55% of the VAS revenues in 2007.
Some quick notes here:
Revenue-Sharing: There is a rather big skew in revenue sharing. Unlike the model elsewhere, the telcos keep the lion’s share (about 70%) of the revenues. This provides no incentive to the VAS players to improve, innovate and provide better services. The falling ARPUs are only following a global trend. Operators are too much focused on acquiring new subscribers rather than introduce new VAS avenues that could launch new revenue streams. The market is in infancy and so tapping advertising as a mechanism is still unexplored. I am confident that this will be a big driver of revenues.
Tariffs: One word describes the situation: Confusion. On all fronts: different charges for pre-paid and post-paid SMS, no clarity on how premium SMS is charged, local/international roaming rates, etc. On one hand, the operators have cut down the available free texting allowed on festive occasions (when there is a big uptick). On the other, they have reduced the cost of voice calls to make it an easier alternative to texting for many people. While this may work for a small section, bulk of the users will continue to prefer texting since it is asynchronous communication (the Homo Connectus as Tomi Ahonen called them). In May ‘07, TRAI recommended the move from 4 digit to 5 digit short code which also led to a decline in SMS usage and hence revenues.
Market Segments: First-time mobile subscribers are less apt to use SMS. Less half the subscribers in India are English-literate and that effectively cuts down the SMS usage. Yet, less than half a dozen startups are barely beginning to address the multi-lingual SMS texting. Today, approximately 60% of mobile content downloaded in South India is in local languages. Texting is only a small part of the spectrum. Awareness, education, ease of use, user interface, cheaper yet better devices can pull in more subscriber usage of other VAS. The fastest growing segment is the rural sector which provides new challenges to addressing their needs and providing new VAS that could stimulate revenues. Rural subscribers can and will pay for premium services and value-additions.
What is needed from TRAI are more details of what VAS segments generate greater interest from subscribers. Which ones will benefit both subscribers, VAS providers and telcos? Since prepaid subscribers constitute about 90% of the market, how are operators battling subscriber committments? It needs to push for clarity in how the services are charged. It needs to push for better revenue-sharing models that provide incentives for new VAS and content providers to innovate and deliver on new business models.
Further Reading:
BDA provides a lot of market information.